Privacy Policy

1. Data We Collect

We collect personal data through the following means:

Contact form and enquiries

When you complete the enquiry form on our website or contact us directly, we may collect your name, email address, telephone number (if provided), and the content of your message. This data is used solely to respond to your enquiry and, where you proceed with a service, to manage that service.

Service intake

When you bring a watch to our workshop, we record your name and contact details (phone and/or email), along with details of the watch and service agreed. This forms part of our service record and intake log.

Website usage data

Our website may use analytics tools that collect anonymised data about pages visited, time spent, and device type. This is used to understand how the site is used and to improve it. No personally identifiable information is collected through analytics without your consent.

Cookies

We use cookies for essential website functions and, with your consent, for analytics. See our Cookie Policy for full details.

2. How We Use Your Data

• To respond to enquiries. Contact details are used to reply to messages sent through our website or by phone.
• To provide our services. Name and contact details are used to manage intake, communicate about the status of your watch, issue estimates, and arrange collection.
• To maintain service records. A record of services carried out is kept for quality assurance and to support future servicing of the same watch.
• To improve our website. Anonymised analytics data helps us understand which parts of the site are useful and how navigation might be improved.

We do not use your data for unsolicited marketing and do not share your data with third parties for marketing purposes.

3. Legal Basis for Processing

Thailand's Personal Data Protection Act B.E. 2562 (PDPA) governs our handling of personal data. We process data on the following bases:

• Contract performance — processing necessary to carry out a service you have requested or agreed to.
• Legitimate interest — maintaining service records for quality assurance and supporting future work on the same watch.
• Consent — for optional analytics cookies, which require your agreement before activation.

4. Data Retention

Enquiry data for which no service proceeds is held for up to 12 months, then deleted. Service records (intake logs, estimates, service notes) are retained for five years from the date of service to support warranty queries and future servicing. Analytics data is anonymised and not linked to individuals.

5. How We Protect Your Data

• Our website uses HTTPS encryption. Data submitted via the contact form is transmitted over a secure connection.
• Physical service records are stored in a locked cabinet at our premises with access limited to workshop staff.
• Digital records are stored on password-protected systems. We do not use shared cloud services that expose data to third-party processing without consent.
• In the event of a data breach likely to affect your rights, we will notify you and relevant authorities without undue delay as required by the PDPA.

6. Data Sharing

We do not sell or share your personal data with third parties for commercial purposes. Limited sharing may occur in the following circumstances:

• Analytics providers — where you have consented to analytics cookies, anonymised usage data is shared with the analytics service provider.
• Legal requirements — where disclosure is required by Thai law or a competent authority, we will comply.

7. Cookies

We use essential cookies for site functionality and optional analytics cookies that require your consent. Full information on cookie categories, purposes, and how to manage your preferences is in our Cookie Policy.

8. Your Rights

Under the PDPA, you have the following rights in relation to personal data we hold about you:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate data.
• Erasure — request deletion of your data where there is no longer a lawful basis for retaining it.
• Portability — request your data in a structured, machine-readable format where technically feasible.
• Objection — object to processing carried out on the basis of legitimate interest.
• Withdrawal of consent — where we process data on the basis of consent (such as analytics cookies), you may withdraw consent at any time without affecting prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe your rights have not been respected.

9. Third-Party Links

Our website may contain links to external pages. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing personal data to them.

10. Children's Privacy

Our services are intended for adults (18 and over). We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our site, please contact us and we will remove it.

11. Policy Updates

We may update this policy from time to time. The date at the top of the page reflects the most recent revision. Significant changes will be noted on the site. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

12. Contact

For privacy-related questions or to exercise your rights, contact us at: